Do I need to make an appointment to have my pet seen by the veterinarians?
We have implemented a same day (Call-in) appointment system Mon-Fri. Saturdays are reserved for existing clients and can be booked ahead of time. There are times when customer volume is so high that the wait can be long and admitting more patients may not be possible. We apologize for the inconvenience and will try to make arrangements for your pet(s) to receive the care they need.
Can I enter the clinic with my pet?
We are so sorry but unfortunately, no. Starting 7/25 and until further notice, we will no longer be allowing clients to accompany their pets into the clinic. Due to the rising number of Covid-19 cases in our area and for the safety of our staff, we will be working curbside for all of your pet’s needs. Once you arrive for your SCHEDULED APPOINTMENT or to pick up medications or diets, you may text 512-202-7280 and we will be glad to assist you. Thank you for your understanding and patience.
How does your Curbside service work?
ONCE YOU HAVE CALLED TO RESERVE A TIME SLOT, a customer care representative will give you an estimated time for your appointment. When you arrive at the clinic for your pets appointment, you can check in via Text or Call. A technician will greet you at your car and take down important information for your pet’s visit. Your pet is escorted into the clinic by a technician, and is attended to by one of our veterinarians. Once your pet’s exam has been completed, we will contact you by phone to discuss findings and options. When all treatments and services have been completed, you will be contacted by a customer care representative to be checked out. Your beloved pet will be returned to your vehicle along with any medications and receipt!
How much does it cost for an annual check-up and vaccinations?
For dogs: Exam ($48), Rabies vaccine ($16), DHLPPC ($32), Bordetella ($24), Fecal ($26), and heart worm test ($38). Total = $184
For cats: Exam ($48), Rabies vaccine ($16), PCR/Felv ($36), and a Fecal test ($26). Total = $126
Can I get my pet’s medicines through an on-line pharmacy?
Yes! We now offer home delivery with the use of our Online Pharmacy! We offer the same products we carry in house and more! Just check out the Pharmacy link above!
Will there be an exam fee with annual vaccinations or simple treatments such as a cortisone injection?
By the laws of the Texas State Board of Veterinary Medical Examiners, a patient must be seen on a yearly basis in order to maintain a valid patient-client relationship. The Veterinarian is required by law to examine the animal and records prior to determining a course of treatment.
Where can I get accurate information?
Our Pet Health Library. We all know that the internet can be overwhelming and not everything out there is accurate. Our Pet Health Library has over 1,600 articles pertaining to animal health. These are available in both English and Spanish and cover everything including diseases, viruses, medications, nutrition, and so much more. This is a source you can trust, as these documents have all been published by licensed veterinarians. You can easily access this directly at Pet Health Library or via our smart phone app on iPhone or Android.
Do you see exotic pocket pets?
Yes, a few of our doctors gladly see small pocket pets such as ferrets, rabbits, guinea pigs and hamsters.
Why are multiple vaccine boosters necessary for my puppy/kitten?
Nursing puppies ingest antibodies from their mothers. These maternal antibodies help provide early protection against infectious diseases. However, they can also neutralize the immunity agents in vaccines. Maternal antibodies naturally decline during the first three to four months of life. And eventually disappear. For this reason, puppies/kittens should receive a series of vaccinations beginning about 6 weeks of age. This increases the likelihood of protection from vaccination as soon as maternal antibody levels have declined below protective levels.